From The World Bank Group 
            Documents
            and Reports Archive World Development Reports by The World Bank Group -
the complete series
             
            -----------------------------------------The Complete World Development
Report Online
             World
              Development Report Background Papers
            
           |  
        
          
            World Development Report 2016 
            The Digital Dividends  
            Complete Report 2016
              
            
         
              
              Digital technologies have spread rapidly in much of the world. Digital dividends—the 
              broader development benefits from using these technologies—have lagged behind. In many 
              instances digital technologies have boosted growth, expanded opportunities, and improved 
              service delivery. Yet their aggregate impact has fallen short and is unevenly distributed.
               For digital technologies to benefit everyone everywhere requires closing the remaining 
               digital divide, especially in internet access. But greater digital adoption will not 
               be enough. To get the most out of the digital revolution, countries also need to work 
               on the “analog complements”—by strengthening regulations that ensure competition among
                businesses, by adapting workers’ skills to the demands of the new economy, and by 
                ensuring that institutions are accountable.
              
  
              Citation 
              “World Bank Group. 2016. World Development Report 2016 : Digital Dividends.
               Washington, DC:  World Bank. © World Bank. https://wdronline.worldbank.org/handle/10986/23347 License: CC BY 3.0 IGO.”
               
             
            
            
              
            
            
            
            
            
            
            
            
  
             
             CONTENTS 
            
            xiii Foreword 
             xv Acknowledgments 
              xix Abbreviations 1 
Overview:  
            
Strengthening the analog foundation of the digital revolution 5 
 Digital transformations—digital divides 8 
  How the internet promotes development 11 
   The dividends: Growth, jobs, and service delivery 18 
    The risks: Concentration, inequality, and control 25 
     Making the internet universal, affordable, open, and safe 29 
      Analog complements for a digital economy 36 
       Global cooperation to solve global problems 38 
        Reaping digital dividends for everyone 38 
         Notes 39 
          References 42 
           Spotlight 1: How the internet promotes development 49
  
            Part 1:  
            Facts and analysis 50   
            
            Chapter 1:  Accelerating growth 51  
            Connected businesses 55  
            More trade, higher productivity, and greater competition 70 
             Digital technologies can lead firms and countries to diverge 73 
              The nexus of technology and regulation 80 
               The future of markets 82 
                Notes 85 
                 References 90 
                  Sector focus 1: Agriculture 94 
                   Spotlight 2: Digital finance 100
  
            
                    Chapter 2:  
                    Expanding opportunities 101 
                     Connected people 104 
                      Creating jobs, boosting labor productivity, and benefi ting consumers 118 
                       Labor market polarization can lead to greater inequality 120 
                        The race between skills and technology 130 
The future of jobs 135 
 Notes 138 
  References 146 
   Sector focus 2: Education 148 
    Spotlight 3: Social media 152
  
            
Chapter 3:  Delivering services 153 
 Connected governments 155 
  Greater state capability and citizen participation 171 
   Digital technologies too often fail to empower citizens 177 
    The gap between technology and institutions 181 
     The future of public services 181  Notes 183
       References 190 
      Sector focus 3: e-health 194 
       Spotlight 4: Digital identity 199
  
        Part 2: Policies 200
    Chapter 4: 
         Sectoral policies 200 
          Making the internet universal, affordable, open, and safe 203 
           Shaping the digital economy 204  Supply-side policies: Availability, accessibility, and affordability 221 
           
            Demand-side policies: Open and safe internet use 228 
             Promoting the digital economy 232 Notes 235 References 240 
              Sector focus 4: Smart cities 244 
               Spotlight 5: The data revolution 248
  
            
                Chapter 5: 
                 National priorities 248 
                  Analog foundations for a digital economy 249 
                   The interdependence between technology and complements 253 
                    Regulations: Helping businesses connect and compete 258 
                     Skills: Making the internet work for everyone 272 
                      Institutions: Connecting for a capable and accountable government 279 
                       Digital safeguards 281 
                        Notes 282 
                         References 288 
                          Sector focus 5: Energy 292
  
            
Chapter 6: 
 Global cooperation 292 
  Internet governance 297 
   Toward a global digital market 303 
    Leveraging information for sustainable development 317 
     Notes 318 
      References 322 
       Sector focus 6: Environmental management 326 
        Spotlight 6: Six digital technologies to watch 
           
            
             
           
            Select Indicators: 
            
            General notes 
            Classification of economies by region and income, FY2014 
            Table 1 Key indicators of development 
            Table 2 Key indicators of development for other economies 
            Table 3 Selected risk indicators 
            Table 4 Selected indicators related to risk management at the household level 
            Table 5 Selected indicators related to risk management at the enterprise sector level 
            Table 6 Selected indicators related to risk management at the financial sector level 
            Table 7 Selected indicators related to risk management at the macroeconomy level 
            Table 8 Natural disasters and climate change indicators 
            Table 9 Global temperature anomalies: Difference relative to 1951–80 
            Table 10 Aid commitments 
            Technical notes 
            INDEX |    | 
    
       |